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(T31) Tickets System

#41
User is offline   cmos 

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Just found this modification, and it looks perfect for what we need it for once its 3.2.x compatible (and by no means is that intended to be a *hey, hurry up!' statement as it is free, after all)

The only question I have, do you have any suggestions about how to add or plans to add reoccurring tickets? For example, a ticket which could automatically be assigned to a department every Monday, Wed, and Thursday.. Monthly, Yearly, etc? I suppose these wouldn't be too hard to add by manipulating the database, would just like to know your thoughts.. Other then that, this looks awesome for task management!

Thanks!

This post has been edited by rmrankin: 20 August 2011 - 10:36 PM

1

#42
User is offline   trekkiemonster 

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This is a great mod. Added a very useful feature to my community and I look forward to when it is 3.2 compatible. I, for one, appreciate all the work that goes into this, and other Invision Byte mods as it must be incredibly time consuming, especially considering theres no charge to the mods themselves. :D
0

#43
User is offline   NoBru 

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Nice

This post has been edited by NoBru: 04 September 2011 - 05:16 AM

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#44
User is offline   freemchr 

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Any ideas when this will be updated for IPB 3.2? This is the only mod I am waiting on to be updated before updating our forum.

Thanks in advance :)
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#45
User is offline   Lelouch Lamperouge 

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When will you release an update to the Ticketing System is compatible with IPB 3.2.2?
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#46
User is offline   terabyte 

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Now that I'm done with the Group Format mod I'll complete the beta version of the ticket system, it shouldn't take much to have the first beta out since I've been working on it for a while now.
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1

#47
User is offline   Milek 

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Hello,

after updata I got problem with my forum.

[b]Fatal error[/b]: Call to a member function ticketsHookTabCount() on a non-object in [b]/home/intermania/domains/e-intermania.pl/public_html/admin/applications_addon/other/tickets/modules_public/ajax/memberBar.php[/b] on line [b]165[/b]


How can I fix it ?

Thanks.
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#48
User is offline   terabyte 

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Try rebuilding your skins cache, it looks like the template didn't get added properly.
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#49
User is offline   Animus 

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When I try to answer a ticket appears this db error.


===================================================
 Date: Tue, 05 Jun 2012 03:16:04 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:21:25 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:21:29 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:22:15 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:25:04 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 187.101.11.107
 Page: /index.php?
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 36558
===================================================
 Date: Tue, 05 Jun 2012 03:25:17 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:26:12 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11
===================================================
 Date: Tue, 05 Jun 2012 03:26:16 +0000
 Error Number: 1064
 Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id,' at line 1
 IP Address: 189.90.106.51
 Page: /index.php?app=tickets&
 Debug: array (
  1 => 
  array (
	'file' => '/home/angel132/public_html/forum/ips_kernel/classDb.php',
	'line' => 1060,
	'function' => 'query',
	'class' => 'db_driver_mysql',
  ),
  3 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/sources/classes/post/classPostTickets.php',
	'line' => 924,
	'function' => 'sendOutTrackedTicketEmails',
	'class' => 'classPostTickets',
  ),
  4 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 262,
	'function' => 'addReply',
	'class' => 'classPostTickets',
  ),
  5 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/applications_addon/other/tickets/modules_public/tickets/post.php',
	'line' => 222,
	'function' => 'saveForm',
	'class' => 'public_tickets_tickets_post',
  ),
  6 => 
  array (
	'file' => '/home/angel132/public_html/forum/admin/sources/base/ipsController.php',
	'line' => 296,
	'function' => 'doExecute',
	'class' => 'public_tickets_tickets_post',
  ),
)
 mySQL query error: SELECT tr.*trid,m.member_id, m.members_display_name, m.members_seo_name, m.member_group_id, m.email, m.language, m.last_activity, m.org_perm_id, m.mgroup_others, m.posts, m.members_cache, m.email_full FROM ibf_tb_tickets_tracker tr  LEFT JOIN ibf_members m ON ( m.member_id=tr.member_id )   WHERE tr.ticket_id=10669 AND tr.member_id != 11


What can be?


0

#50
User is offline   terabyte 

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The query looks broken but the code itself is fine, just checked. I can only suggest you to re-upload all the files or try upgrading to the latest version. The last version requires at least IP.Board 3.2.3+ though.
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#51
User is offline   Animus 

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Unfortunately my license expired, I cannot update the forum. What can I do?

Thanks.
0

#52
User is offline   terabyte 

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View PostAnimus, on 06 June 2012 - 03:33 AM, said:

Unfortunately my license expired, I cannot update the forum. What can I do?

Thanks.

Have you already tried to re-upload the files? Unfortunately apart from that I don't really have any other idea on what the issue could be :unsure:
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#53
User is offline   Animus 

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Is There a possibility I reinstall the application to create the tables again?
0

#54
User is offline   terabyte 

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View PostAnimus, on 07 June 2012 - 04:41 AM, said:

Is There a possibility I reinstall the application to create the tables again?

The issue seems to be with the query itself rather than the tables so I don't think uninstalling and re-installing the application would fix it but you can always give it a try and see.
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#55
User is offline   rockytv 

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  • IP.Board:3.3.x
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Tried to add this plugin to my IPB 3.3.x forum and it worked.

But when I want to configure the mod, the config page throws me this:



Warning: require_once(/home/fallenzt/public_html/forum/admin/applications/core/modules_admin/tools/settings.php) [function.require-once]: failed to open stream: No such file or directory in /home/fallenzt/public_html/forum/admin/applications_addon/other/tickets/modules_admin/overview/overview.php on line 69

Fatal error: require_once() [function.require]: Failed opening required '/home/fallenzt/public_html/forum/admin/applications/core/modules_admin/tools/settings.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/home/fallenzt/public_html/forum/ips_kernel/') in /home/fallenzt/public_html/forum/admin/applications_addon/other/tickets/modules_admin/overview/overview.php on line 69

This post has been edited by rockytv: 10 November 2013 - 07:10 PM

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#56
User is offline   terabyte 

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  • IP.Board:3.1.x
  • Current Mood: Current Mood: Insomnious
This version is not compatible with IP.Board 3.3 as you have already found out. The pinned topic in this same forum links to the last version, however, if you plan on updating to IP.Board 3.4 it will stop working (more details in the post I just made in the other topic).
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